Shipping Questions
Tracking, delivery times, and more.
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Questions, ideas or just want to say hi? We’d love to hear from you.
Skip the search and send us your question directly—we’ll point you in the right direction and get back to you as soon as possible.
hello@chanclettas.com

Have a question, an idea, or a collaboration in mind? We’d love to hear from you.

Share your feedback, ideas, or partnership opportunities with us.
Tracking, delivery times, and more.
GET SHIPPING HELP →Find information about returns and refunds.
VIEW RETURN POLICY →Need help with an existing order?
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Receive thoughtful encouragement, peaceful reminders, and meaningful notes for the journey ahead.
Meaningful pieces created to encourage you wherever the journey takes you.
Find answers to common questions before reaching out.
Once your order ships, we’ll send tracking information to the email used at checkout. You can use that link to follow your package along the way.
Delivery times can vary depending on the item and destination. You’ll receive an estimated delivery timeframe with your order, and tracking will be sent as soon as it ships.
If something arrives damaged, incorrect, or isn’t what you expected, please reach out to us. Because some of our items are made to order, return options may vary. We’ll review your order and help you with the next step.
Contact us as soon as possible. We’ll do our best to help, but once your order enters production, changes or cancellations may no longer be possible.
es! We love connecting with creators, businesses, ministries, and communities that align with the CHANCLETTAS journey. Send us a message with your idea and we’ll be happy to take a look.