CHANCLETTAS Return & Refund Policy

Last updated: August 26, 2026

Thank you for shopping with CHANCLETTAS — How to Navigate Life. We want you to feel confident when placing your order and understand how returns, refunds, replacements, and order issues are handled.

Made-to-Order Products

Most CHANCLETTAS physical products are created specifically for you after your order is placed through our print-on-demand fulfillment partner.

Because these products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, incorrect color selection, or a change of mind.

Please review product descriptions, size charts, colors, and order details carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives:

• Damaged

• Defective

• Misprinted

• With the wrong design

• With the wrong item or size due to a fulfillment error

please contact us within 30 days of receiving your order at:

info@chanclettas.com

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the issue

• Your name and the email address used to place the order

Once the issue has been reviewed and approved, we may provide a replacement or refund, depending on the circumstances.

You may not be required to return a damaged, defective, or misprinted item unless we specifically instruct you to do so.

Wrong Size or Color Ordered

Because our products are made to order, we are unable to offer exchanges or refunds when the customer accidentally orders the wrong size or color.

We strongly encourage you to review the size chart and product information before placing your order.

If the item you receive is labeled incorrectly or is different from the size or color you actually ordered, please contact us because this may qualify as a fulfillment error.

Change of Mind

We generally cannot accept returns or issue refunds simply because you change your mind after receiving a made-to-order product.

This policy does not limit any rights that may be provided to you under applicable consumer-protection laws.

Order Cancellations

Production may begin shortly after an order is submitted.

If you need to request a cancellation or change, contact us as soon as possible at info@chanclettas.com.

We cannot guarantee that an order can be changed or canceled once it has entered production.

Lost Packages

If your package does not arrive and appears to have been lost in transit, please contact us at info@chanclettas.com with your order number.

We will review the tracking information and determine the appropriate next step.

Claims involving packages lost in transit should be reported as soon as possible and no later than 30 days after the estimated delivery date.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may be required to resend the package.

Please contact us immediately if you notice an error in your shipping information. We cannot guarantee that an address can be changed after fulfillment has begun.

Digital Products

Due to the nature of downloadable products, digital products are generally non-returnable and non-refundable once they have been delivered or accessed, except where required by applicable law or where the digital file is defective or inaccessible due to an issue on our part.

If you experience a problem with a CHANCLETTAS digital product, please contact us at info@chanclettas.com.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The amount of time required for the refund to appear in your account may depend on your bank, credit card company, or payment provider.

Unauthorized Returns

Please do not send products to any address without first contacting CHANCLETTAS.

Items returned without prior authorization may not be eligible for a refund or replacement.

Consumer Rights

Nothing in this policy is intended to limit or exclude rights that cannot legally be waived under applicable consumer-protection laws.

Contact Us

For questions about returns, refunds, damaged products, or order problems, contact:

CHANCLETTAS — How to Navigate Life
Email: info@chanclettas.com

Please include your order number whenever possible so we can assist you more efficiently.